FAQs

Payment Questions

What payment do you accept?

We accept PayPal as well as major credit cards.

Are there any handling fee and taxes?

No, we do not charge for any handling fee or tax, but you need to check with your credit card to see if they charge any taxes. For Canada and EU countries, there is import taxes from your customs, please check that before purchase.

Shipping & Delivery

How Long Does it Take to Ship the order?

We will ship the order in 12-48 hours.

How long will delivery take?

The delivery time is processing time + transit time. We need 12-48 hours to process order and ship out your packages, the transit time varies for different locations.

For U.S.A, most locations transit time is 3-10 business days, but locations in Hawaii, Alaska, Puerto Rico takes more than 10 business days.

For Canada, most locations transit time is 5-10 business days. Please note, there is import tax at Canada customs. You should track your package online and make payment when the package arrives Canada customs, otherwise the package will be destroyed by Canada customs.

For EU & UK, transit time is 7-15 business days, time may vary depends on your locations. Time is just for reference.

For AU, NZ & Asian countries, transit time is 10-15 business days.

Do you accept expedite shipping?

Yes, we do provide expedite shipping by DHL and UPS. At checkout page, you can choose expedite shipping or free shipping.

How much do you charge for shipping?

It is free shipping for U.S.A locations, but not including Alaska, Hawaii, Puerto rico.

Shipping charges for other countries, please enter your location at checkout page, our system will calculate the shipping cost for you.

Where do you ship?

We have 3 warehouses: LA, London & Hangzhou. We will ship the order from the nearest warehouse, but if there is no stock from the nearest warehouse, packages will be sent from another warehouse.

Products Questions

How much weight should i choose?

The 10% body weight recommendation I believe is for the smaller ones that fit the body. You might have noticed that most of the companies only sell them about 45-52 inches wide. If you’re getting the 60×80, you’ll lose a lot of the weight since it’s sitting on your bed and not your body. So yes, go heavier if you’re getting the large. I went heavier and still don’t think I’m getting the full effect.

What would be considered a twin size? I am looking for a blanket for my 10 year old.

It does not cover like a standard twin size blanket (does not hang down sides or bottom of mattress) — but adequately covers the top of the mattress and covers his body enough to do the trick.

Is it hot

For summer & autumn, you can choose the bamboo weighted blanket which will make you cool at night.

How to Wash Zonli Weighted Blanket

The fabrics and glass beads used to make our weighted blankets are very durable. Zonli Weighted Blankets are machine washable and you can dry it in a dryer. You can also dry them outside in the sun or inside (air dry).

The fabric is durable and should stand up well to multiple washing/drying, it is fine to clean a weighted blanket. If dirty, you can also spot clean them.

Please note: For any blankets over 12 lbs, a commercial washer and dryer are recommended. A removable duvet cover for weighted blanket is highly recommended, here is the link for duvet covers.

Our blankets are machine washable up to 12 lbs. For best care and to preserve the life of the blanket, please wash in cold water and air dry when possible. Pop in dryer on low heat for a short time with a towel to fluff if needed. Large blankets and blankets weighing over 12 lbs should be laundered in a commercial washer on gentle. Do not microwave or dry clean.

Exchanges & Returns

Can you get an exchange if I do not like it?

Yes, you can return it for refund or exchange within 30 days of delivery. Returning shipping would be the responsibility of customer.